Help | StarPets

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STARPETS.GG is not affiliated, associated, or partnered with UpliftGames LLC and Roblox Corporation in any way. We are not authorized, endorsed, or sponsored by Uplift Games LLC and Roblox Corporation.

Additional Questions

Can I be hacked if I link my account?

Fortunately, you won’t be hacked when you link your gaming account to your StarPets account.
We encrypt your data and do not share it with anyone. So you can rest assured: your account won’t be stolen after linking.

Why are there no toys/clothes/wings/boxes for sale?

Currently, these items are not available for purchase/sale on our site because they are not the most popular, and our system does not support them for buying/selling.
It is likely that in the future toys/clothes/wings/boxes will become available for these actions.

How often are various giveaways and promotions held on the site?

Various giveaways are regularly held on our site where you can get pets for free, as well as promotions that offer great deals and more.
You can find out about new giveaways and promotions on our social media.

Access to items in the inventory is blocked, what should I do?

Access to items may be blocked for various reasons:

You have frozen the account with the items yourself. In this case, you may see the label "Frozen" on the items. You can read more about freezing a linked account in the description of the relevant question (see "Why is account freezing necessary? How to unfreeze an account?")
An error occurred, and we do not have access to your account. In this case, the items display "Account Error". In this situation, please ensure that the account linking was successful. If there is an error, try re-linking your account (see "What to do if account linking has failed?"). If that does not help, please contact our support.
The account is blocked due to a low rating. In this case, you may see the label "Blocked" on the items. This means you have made too many unsuccessful purchases or sales on our site. If you have not yet understood how the rating system works on STARPETS, we recommend that you carefully read the section "Buyer and Seller Ratings".
If a quick sale process is taking place on the account, you may see the label "Unavailable" on the items. You need to wait for the quick sale to complete, after which you will regain access to your items.

What should I do if I notice a mistake or bug on the site?

If you notice an error or bug on our site, please take a screenshot or screen recording of the error/bug and contact customer support on our website. We will be happy to help you resolve your issue and answer your questions.

Authorization / Registration

Buyer and Seller Rating

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