Click the "VK" button on the website.If the website asks you to log in — log into your VK account or click the "Allow" button if you are already registered on VK.

Click the "Discord" button.If the website asks you to log in — log into your Discord account or click the "Allow" button if you are already registered on Discord.

Click the "Google" button on the website.If the website asks you to log in — log into your Google account, or if the website offers you to choose one account from the list of those you are already logged into, select the desired account and click "Allow".

First, enter your login in the corresponding field.Then enter your email address and create a password.The password must be entered first in the "Password" field, and then repeated in the next field "Repeat Password". The password must match in both fields.

You can recover access to your account in the login window.

If you cannot log in to your account, check that you entered your login correctly.Try entering the email you used during registration instead of your login.If you created an account using Google/VK/Discord, you will not be able to log into that same account via "login/password".If this information did not help, please contact our support team. We will be happy to help you.

If your Discord, VK, or Google account was deleted, blocked, or lost, contact the support team on the website. To recover, you will need to verify ownership (inventory, balance, connected game accounts, etc.).

Our website supports cards and wallets from a large number of countries. You can view them by selecting the required region on the "Top Up Balance" tab.

Currently, there is no option to top up your balance from a phone number on our website.

You can change the currency on the website either in the profile dropdown or on the profile tab if you are using a mobile device.

You can view both your top-up history and purchase history on the "History" tab in your profile. Go to this page and select the type of history you need.

To top up your balance on StarPets.gg, follow a few simple steps:

Withdrawal is usually processed within 168 hours (7 days), but as a rule, funds arrive within 20 seconds to 2 hours after the withdrawal is created. It depends on the bank you selected for the withdrawal.

The website supports withdrawals to cards in a large number of countries. You can view available withdrawals by selecting your region on the "Fund Withdrawal" tab. Please note: withdrawals are only possible to debit accounts. We cannot make withdrawals to credit or gift cards.

We do not recommend withdrawing to unverified wallets. There is a high probability that the withdrawal may not go through (the money will be returned to your account).

You can cancel a withdrawal only by contacting support.

The orange status means that your payment is being processed and will arrive very soon.

You can view your withdrawal history on the "History" tab in your profile.

The buyer rating shows how often a user makes successful purchases.

The seller rating shows how often successful sales occur (excluding cancellations due to the buyer's fault). Both normal market sales and fast sales affect the rating!

A user can increase their buyer rating by making a successful purchase. A purchase is considered successful if the item was withdrawn to the game.For a successful item withdrawal, the user's buyer rating increases by 2.5 points.A seller can increase their rating by successfully selling an item. A sale is considered successful if the item fully completed the transfer process to the buyer's account.For each successful item sale, the user's seller rating increases by 0.5 points.

For an unsuccessful item withdrawal due to the buyer's fault, the rating decreases by 1 point. For each trade offer cancelled by the buyer within the game, the rating decreases by 1.5 points.

For an unsuccessful item sale due to the seller's fault, the rating decreases by:

For a significant decrease in buyer rating, you risk receiving the following penalties:

For a decrease in seller rating, you risk receiving the following penalties:

If you received a temporary block, we recommend simply waiting until it expires.Re-read all the rules and details about buyer and seller ratings in this section. Make sure you are doing everything correctly.If you received a permanent block or disagree with the rating decrease, you can contact support. We will be happy to help you.

Fortunately, you will not be hacked when you connect your game account to your StarPets account.

These items are temporarily unavailable for purchase and sale, as the website system does not support them yet.

The website regularly holds giveaways with free pets and special promotions.

Access to items may be blocked for various reasons:

If you noticed an error or bug on our website, you need to take a screenshot or screen recording of the error/bug and contact our support team on the website. We will be happy to help you, resolve your issue, and answer your questions.

Error 279 indicates that the game client cannot establish a stable connection with the game server. Similar issues are frequently observed on the game's side. Below are the main ways to resolve this problem:

This error occurs when trying to connect to the seller's server directly from the game. To avoid this error, follow the instructions on the website — connect to the seller through the game website by clicking the "Join" button on the seller's game profile page.

After you have successfully sold your item to another buyer, the funds will be held for 4 hours. After the time expires, the funds will be credited to your balance and become available for withdrawal.